Use Cases

Virtual Reference & Helpdesk

Ensure your users get the answers they need, whenever and wherever.

Embed LibChat widgets into any webpage and take control of your institutional knowledge with a powerful ticketing system and FAQ builder. LibAnswers makes online reference easy for you and your users! Add 24/7 Co-op Service to help with local staffing and ensure 24/7 librarian access to your users.
Meet Patrons Wherever They Are

LibChat Lets You Connect with Patrons Anywhere

LibChat is the premier chat reference tool used by thousands of libraries worldwide. Comprehensive chat functionality, screensharing, file-sharing, proactive chat widgets, and integrated workflows make LibChat an easy choice.

  • Create multiple chat departments that reflect your workflows & needs.
  • LibChat Dashboard makes it easy to monitor one, two, or even more chats at the same time.
  • Create unlimited chat widgets of different types, and embed them anywhere.
  • Screensharing option is available, helping librarians show patrons how to search and use library content.
  • After each chat session, a transcript is emailed to the patron, with full details of the chat.
  • Detailed statistics and analytics reports help with staffing and reference service evaluations.
Embed LibChat Widgets In Courseware

LibChat widgets can be embedded into courseware pages with LibGuides CMS LTI connector, making library reference service available from inside individual course pages.

Embed LibChat Widgets in ILS and Discovery layer pages

LibChat widgets are javascript-based so they can be embedded into any webpage, including ILS and Discovery service pages, too. This makes librarian help available at a click of a button, from anywhere.

Searchable FAQs for Anytime Self-Service Help

Create a community knowledge base portal with FAQ entries containing videos, rich media, documents, and any info necessary for your users to find the answers they need.

  • Create unlimited FAQs and organize them into Groups
  • Include multimedia files (videos, files, pictures, etc.) to FAQs
  • Embed FAQ widgets into any of your websites for easy-finding
  • Increase FAQ content reach by embedding them in LibGuides
  • Share FAQs during LibChats and use them in self-service Chatbot flows
  • Create FAQs from patron questions with privacy info scrubbed
  • Access-restricted internal FAQ groups for storing institutional knowledge
Reference Approach To Wow Your Users

Everything You Need To Provide Exemplary Customer Service

LibAnswers - A Leading Virtual Reference Platform

LibAnswers has all the features you need to provide service that will wow your patrons - everything from FAQs, chat, email, texting, and even screensharing. LibAnswers is the answer!

Extend Coverage With Our 24/7 Reference Co-op

Springshare operates the world's largest virtual reference cooperative, with MLS-degreed librarians ensuring your patrons have 24/7 access to qualified librarian assistance.

We'd love to share more info, examples of real-world usage, and organize a demo for you and your colleagues.