📣 Springshare's Patron Point has earned Platinum in the 2026 Modern Library Awards! Learn more →

Jump To:

Incident & Issue Tracking

Simplify incident reporting, tracking, and response – at a cost built for libraries.

Incidents are inevitable – poor reporting and response don't have to be.

Incident & Issue Tracking provides one secure, cost-effective platform to report, track, and resolve all types of problematic events your library might encounter, including: behavioral issues, facilities problems, technology issues, policy violations, book challenges, and more.

Designed specifically for libraries, Incident & Issue Tracking provides powerful incident management tools at a cost accessible for libraries of all sizes.

Key Features

  • Use customizable forms to capture major and minor incidents and issues, and allow staff to accurately and promptly resolve them.
  • Keep relevant staff and stakeholders informed with automated notifications based on incident type, severity, location, or party involved.
  • Record and keep track of trespass notices, police reports, and 311 calls.
  • Automatically generate documents including warning letters, trespass notices, and other follow-up documentation.
  • Connect with your ILS to associate patron activity with incidents and help prevent restricted actions when needed.
  • Help administration make data-driven decisions with comprehensive statistics and analytics to better support your library, staff, and patrons.

Every Step in One Platform

Multi-Channel Reporting

Public-facing or internal staff forms can be submitted through email, SMS, or social media to foster a culture of safety and accountability across the organization.

Triage & Respond

Automatically assign incidents to the appropriate staff or department based on severity, type, or location. Reduce response time during critical situations by removing guesswork about who needs to be notified.

Connections & Trends

Generate reports and statistics to identify trends, patterns, and recurring issues. Link related events to each other and add details like the root cause and resolution for future reference.

ILS Integration

Integrate with your library’s ILS to associate incidents with patron records. Make informed decisions about patron activity while keeping incident documentation organized and separate from everyday circulation workflows.

Audit Log

Keep a chronological record of organizational activities, capturing who did what, when, and where, to provide evidence for security, compliance, and troubleshooting.

Data Privacy & Security

Role-based permissions ensure that only authorized users can access specific incident details or personally identifiable information (PII), helping libraries protect privacy while maintaining effective reporting and oversight.

Draw on Past Incidents to Help Future Initiatives

Incident & Issue Tracking helps libraries plan future initiatives using real data instead of anecdotal experiences. By identifying patterns in behavior-, safety-, or facilities-related incidents, libraries can recognize when staff need additional support, training, or resources. 

Statistics compiled by Incident & Issue Tracking can help libraries justify investments in security, staffing, building improvements, or community partnerships when communicating with boards and stakeholders. 

Incident & Issue Tracking data can be used to measure the impact of new initiatives over time. Comparing reports before and after policy changes, training programs, or space redesigns allows libraries to refine their approach and continuously improve safety and service. 

Want to Stay in the Loop?

Sign up to be the first to know when Incident & Issue Tracking launches and stay informed about the updates along the way.