Getting Help and Support from Springshare
If you ask any of your colleagues at our client libraries about their experience with the system, they will tell you all the neat things they are doing with LibGuides - but you will also hear things like "...their support is awesome", "...those Springshare support folks are incredible", "...they always answer our questions quickly", "...they answer emails so fast it borders on creepy" (our personal favorite), etc.! The truth is we love what we do and it shows - we are passionate about applying the latest technologies to help libraries with their mission, and we are eager to help each and every client to make sure their needs are met.
In fact, we will guarantee a glowing recommendation of our support from every one of our 2,000+ client libraries on board. Having so many clients say such good things about our support and our approach to doing business tells a lot about how we treat our customers. You can rest assured any LibGuides questions/issues will be quickly resolved, and we look forward to having you on board.
We also encourage our clients to actively participate on the Springshare Lounge, our user community. We have amazing clients who are very active in the community and share examples, best practices, ideas, and how-to's with each other.