LibAnswers - A Self-Service 24/7 Reference Tool
LibAnswers - Reference Redefined.
What is LibAnswers?
LibAnswers is an affordable reference (ask-a-librarian) platform with a built-in knowledge base - it has everything you need to improve your reference service, while saving you time and money.Users search the knowledge base of answered questions and the auto-suggest feature points them to the right answer before they even finish typing their question. If they can’t find what they need users can submit their own questions, so the knowledge base grows as new questions are answered.
Chat, and Twitter, and Widget Integration - Oh My!
Any web-based chat widget can be embedded into LibAnswers, and the system is fully integrated with Twitter. With LibAnswers Widgets you can embed your full knowledge base on any website. The optional SMS module enables asking and answering questions via SMS/Texting. Our Analytics module (optional) provides real-time analytics for *all* reference transactions (in person, phone, IM, SMS, etc.).
FREE SMS/Texting for One Year
Get LibAnswers with the SMS Module and we'll give you free SMS credits for the first year! It's the best deal, ever! In addition, your subsequent annual SMS fees are as low as $360/year! Learn more about our SMS/Texting module.
LibAnswers is Mobile Ready!
LibAnswers system comes mobile-ready right out of the box - it automatically detects mobile browsers and serves the mobile-optimized version of the system. Your patrons can ask questions and find answers on the go! Check out all the great features!
Patron Privacy
We know librarians care about patron privacy which is why all identifiable information from patron-submitted questions is never shown in the public knowledge base. If questions contain sensitive or private information the answers can be emailed directly to patrons and do not appear on the public site.
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