Reference Bliss
LibAnswers combines LibChat real-time chat service with email reference, SMS messaging, and an ever-growing knowledge base to ensure patrons get answers they need - wherever, whenever!
REFERENCE PLATFORM TO WOW LIBRARIANS AND PATRONS
Patrons quickly finding answers in your knowledge base. All-in-one widget for reference chat, knowledge base search, and asking questions via email or SMS. One system for answering all reference questions, recording online and offline statistics, and creating reference reports. Welcome to LibAnswers!
 |
WIDGETS AT POINT OF NEED
Our customizable widgets put help at your patrons' fingertips: knowledge base search, real-time chat, and submitting questions via email, TXT, or the question form. Embed them everywhere! More... |
 |
SMARTPHONE AND TABLET FRIENDLY LibAnswers & LibChat are mobile-friendly right from the start. All pages are optimized for mobile browsers, and we don't use Flash, so chat works on any smartphone, tablet, or computer. |
 |
ONE REFERENCE TOOL FOR EVERYTHING LibAnswers consolidates all your reference-related
tasks into one easy-to-use system. It's a joy to use, and it saves you time and money. What's not to love? |
 |
AWESOME STATS
Gain actionable insight into your reference services - what works, what doesn't, how it's being used, what patrons are asking for, and how they are asking for it. More...
|
BEST. SUPPORT. EVER.
We love what we do and it shows! Our clients rave about our awesome support (it really is the best they ever had - just ask them).
We will never let you down and will always make sure your needs are covered.
We also offer free training webinars, free product updates, and free advice on best practices - anytime, anywhere.
ALWAYS IMPROVING
Yes, the system is really cool as is, but we are always working closely with our client libraries to make LibAnswers even better, releasing dozens of new features annually.
We talk with our clients regularly to make sure the system works the way they need it to work. We love getting their feedback and turning feature requests into reality.
CUSTOM DOMAIN INCLUDED
LibAnswers includes a free custom domain of your choice (e.g., answers.school.edu, or reference.yourlib.org).
In addition, the look & feel of the system is fully customizable. Mimic the look & feel of your institution's website to provide a seamless, content-focused experience.
