Provide help to patrons on any webpage! LibAnswers' customizable widgets combine knowledge base searching (with auto-suggest), real-time chat (LibChat), and question submission form - all in one simple widget. Embed widgets into LibGuides, your discovery layer, courseware pages or library website.
Customize the information you require from users before submitting their questions. The form can be displayed by default or only during times when live chat is not available. This flexibility permeates throughout the entire platform - LibAnswers is fully customizable to fit your specific needs.
You get a unique, local, SMS phone number so your users can "txt" questions directly to your reference service. Connect your Twitter account with LibAnswers to receive and respond to Tweets directly from the LibAnswers dashboard.
Assign any number of email addresses (e.g. firstname.lastname@example.org, email@example.com, etc.) to LibAnswers, and the system monitors the mailboxes for you. Answer through the LibAnswers interface & the system automatically collects detailed statistics.