Reference Analytics Module

Our Reference Analytics module enables you to record, track, and analyze *all* reference transactions (in person, telephone, IM, SMS, etc). It provides in-depth insight into the reference usage patterns and the types of questions being asked across all your reference service points. It also builds a comprehensive knowledge base of *all* reference questions and answers, regardless of the method or location. Pretty awesome, right? We thought so, too!

  • No more spreadsheets or tick sheets!

  • Record transactions from anywhere – it’s all web-based!

  • View, Analyze, and Record data all in one spot!

  • Streamline the reference statistics gathering process and minimize errors.


Customizable Statistics Reports

Customizable Statistics Reports

Want to see how many questions were asked by undergrads at the Circulation Desk in May? How many Catalog Help questions asked at the Ref Desk? How many questions are asked on weekends? You can produce reports/charts on any set of input parameters.

See the Actual Questions

See The Actual Questions

The Analytics module not only gives you the statistics and charts, but it also shows you the actual questions for any set of parameters. This allows you to get additional qualitative information in order to fine tune your resources and services for your users.

Build a Knowledge Base

Build a Knowledge Base

The system automatically records the patrons' questions submitted thru LibAnswers. By including the Analytics module in your setup you create a comprehensive knowledge base of *all* reference transactions - online and offline.

One Reference System for Your Staff

One Reference System for Staff

With the Analytics module all your reference data is in one place. Your staff only needs to learn one system, and producing statistics and reports is a snap!


Potential Uses

What can you use Reference Analytics data for? Well, the possibilities are endless:

  • Determine optimum staff-levels and peak usage periods.

  • Obtain evidence of how your patrons are utilizing your reference service points.

  • Justify library usage during budget negotiations.

  • Use the data collected for papers you publish, for faculty-status or tenure-track applications.

  • See what works best for reference methods and what types of questions get asked the most.


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