LibConnect with Email Marketing
The System of Record for Outreach, Liaison, and Development Librarians
Customer Relationships For The Win!Start A Free Trial!
LibConnect with Email Marketing is a Customer Relationship Management platform built for the specific needs of libraries. Offer a superior customer experience by gaining a better understanding of your users and their needs. Send gorgeous and targeted marketing emails to specific user groups. Powerful task management and flexible design help outreach, development, and liaison librarians track relationships and demonstrate value.
Flexible CRM Platform Built For Libraries
LibConnect is designed for the specific needs of libraries with built-in flexibility to account for your unique customer data. The system is fully customizable for your library – tailor it to capture your distinctive fields and parameters.
Unified View of Your Users and Organizations
All users, organizations, and entities have profile pages in LibConnect. View contact details, social profiles, and relevant interaction info in one place. Enjoy a holistic view of the depth and the quality of your relationship and interactions.
To fully understand a particular customer, LibConnect offers a view of their inter-relationships with other users and with organizations & groups to which they belong.
Store Notes & Documentation
Store all your relevant documents and notes related to your users and organizations all in one place, neatly organized, and available to all authorized LibConnect accounts.
Knowing the history of previous interactions helps you better tailor services and meet customer needs. LibConnect is your "big picture dashboard" of activity and interactions with your community.
Task Management for Outreach & Liaison Librarians
LibConnect has full Task Management functionality built-in. Administrators can assign tasks to individual librarians (singly or in bulk), and everyone can follow the progress of the library's outreach efforts.
Collaborate on Completing Tasks
Create tasks that are assigned to one or more accounts. Improve collaboration by assigning tasks to multiple librarians. Define due dates, associate tasks with larger projects, and mark as complete when finished.
"My Dashboard" Shows All Pending Tasks
Each librarian can view their unique assigned tasks right from their Dashboard. Overdue tasks are outlined in red. Export options are available in a variety of formats.
Bulk Task Creation
Working with multiple colleagues on a major project or outreach activity? Bulk-create tasks and assign to multiple users quickly and efficiently.
A Must Have Tool For Customer-Centric Organizations
LibConnect helps you better understand your customers and the community you serve.
Your most loyal customers will also appreciate the librarians having better insight into their research and information-seeking needs.
With LibConnect you can:
Integration With Springshare's Customer Facing Tools
Integrate LibConnect with your other Springshare tools so that patron activity with LibCal and LibAnswers are automatically recorded.
LibAnswers & LibChat Integration
Based on your permissions, LibAnswers tickets and LibChats can be associated with LibConnect users' profiles. You’ll always know what questions they’ve had about library services.
LibCal Appointment Schedulers
Research Consultations and Appointments booked with LibCal’s My Scheduler are automatically added to their LibConnect profile.
LibCal Room and Event Bookings
All reserved rooms / spaces and event registrations from LibCal are auto-logged right in their LibConnect user profile.
Additional Integrations with systems within the library are possible using LibConnect's APIs so that manual entry is minimized while the library gets a more complete picture of how users are interacting with and utilizing the many services that the library offers. Each of these integrations is fully customizable by local administrators to comply with institution's privacy regulations.
LibGuides / CMS
Curate and showcase library resources. Create guides, build websites, A-Z lists, or staff intranet. Embed library resources in courseware. And that's just a start! More >>
Communication and Social Media for Libraries. Answer questions via Chat, Email, SMS, or Social media. Build a knowledge base & FAQs. Get detailed reference stats. More >>
Manage Library Hours, Online Event Signups, Room & Equipment Bookings, Research Consultations, etc. Integrations with Calendars, Outlook, gCal, iCal... More >>
An affordable platform to gather, and analyze all library statistics. SUSHI harvesting, COUNTER compliance, cross-dataset analytics, custom dashboard builders... oh my! More >>
CRM platform tailored for needs of libraries. Your users are your most important asset and LibConnect helps build and cultivate relationships with your user community.
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Create web forms, conduct online surveys & solicit feedback from users. Build interactive tutorials, and test patrons' research skills with quizzes & online assessments modules. More >>
A cost-effective solution for e-reserves and reading lists. Integrates with LibGuides, and with courseware via our LTI module. Copyright tracking, and user authentication. More >>
Create a #librarianfirst, service-oriented platform customized for the needs of your library. See How it All Fits Together >>