LibAnswers Features
LibAnswers is a fully-featured reference platform, combining many reference components into one easy to use package.
Answers Auto-Suggest
Users ask questions using natural language format. The auto-suggest feature finds knowledge base matches as the user types their query and it points them to the correct answer.
Mobile/Smartphone Ready
The system automatically detects when users access it from their smartphones and it presents a mobile-friendly version of the system. Your full knowledge base is instantly available on a mobile platform - how cool!
Customizable Look and Feel
You have full control over the look and feel of your system. You can tweak the default stylesheet or even replace it with a custom one. With customizable look and feel, your users will flow seamlessly between your library's website and LibAnswers.
LibGuides and Twitter Integration
Want to search your LibGuides content before answering a question. Easy to do with just one search box! Tweet answers from your Library's Twitter account with our built-in tweet-box. It really couldn't be any easier!
Collaborate on Answers
Share information on unanswered questions by adding notes for other librarians to view. Channel unanswered questions to the most appropriate librarian by using our built-in question forwarder.
LibAnswers Widgets
LibAnswers widgets can be placed on any website. They let you extend the reach of your reference services. Patrons can search the knowledge base and ask questions from anywhere!
Private and Public Answers
With every patron-submitted question the librarian has the option to share that question in the public knowledge base or answer the question privately via email. In addition, patron-identifiable information is hidden when questions are submitted to the public knowledge base.
Embed Files and Videos
When answering questions thru LibAnswers, you can insert links/urls to relevant resources, attach documents and even embed videos inside answer pages. Embedding multimedia into answers makes the system more useful and attractive to patrons
Next: Librarian View
